Due to the impact of the new crown epidemic, our average delivery time is 9-21 working days

Standard Shipping costs & delivery timing

From now, all shoppers are eligible for Free Shipping with a $39 purchase.

Shipping Destination: Free Shipping Standard Shipping Urgent Express
Continental U.S. Free Shipping Over $39 $6.99 $25.99
Alaska, Hawaii, Military Addresses and U.S. Territories* Free Shipping Over $39 $6.99 $25.99
North America region (excluded U.S. Mexico) Free Shipping Over $39 $6.99 $25.99
Europe & UK Free Shipping Over $39 $6.99 $25.99
Australia, New Zealand, Chile and other regions Free Shipping Over $39 $6.99 $25.99

* THE U.S. Territories include American Samoa, Guam, Marshall Islands, Micronesia, North Mariana Islands, Palau, Puerto Rico and the U.S. Virgin Islands.
* Please kindly note that we shall not provide services to: South Asia (except India), Western Asia and African countries and other countries listed in Singapore Designated Individuals and Entities.

Below are estimated shipping times for in-stock merchandise to be shipped from our warehouses. Items sent directly from the vendor may have different shipping times, which will be listed online within the product's description.

Region Commitment processing time Commitment delivery time Commitment timeframe
Continental U.S. 1-3 days 4-15 days 7-20 days
Alaska, Hawaii, Military Addresses and U.S. Territories* 1-3 days 7-15 days 7-20 days
North America region (excluded Mexico) 1-3 days 7-15 days 7-20 days
Europe & UK 1-3 days 10-20 days 13-25 days
Australia, New Zealand, Chile and other regions 1-3 days 10-20 days 13-25 days

Shipping methods

Jewelsmemory uses different carriers to ensure your items arrive on time. When your items are shipped, we will use the most appropriate delivery method, depending on the weight and shipping destination of your package.
Our carriers are: 4PX, Yun Express, DHL, FEDEX
The merchandise you order may be filled from several locations, and items may arrive separately. If this is the case:
You will not incur additional shipping charges
Your shipping charge (if applicable) will be split across multiple packages when your order is shipped
Please note: Orders being shipped to a P.O. Box address will be delivered by Standard Delivery only and are excluded from the expedited shipping options.

Do you provide tracking information?

Yes, you will receive an email once your order ships that contain your tracking information, but sometimes due to free shipping tracking is not available.

My tracking says “no information available at the moment”.

Affected by Covid-19, there will be some delay on the delivery.

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system.

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping.

If you have any other questions, please contact us and we will do our best to help you out.


The above did not solve your problem? Contact us directly and we'll be happy to help :)